It is important to us that you are completely satisfied with your purchase. If for any reason you do not absolutely love your selections, we will gladly issue a refund for the value of the merchandise or exchange your items. You may return your purchase for a refund or exchange in accordance with the Terms & Conditions below and we will refund eligible purchases.

Exchange/Return Terms and Conditions 

  • Return to Kiss Me Lingerie must be postmarked no later than 30 days after you received the goods.
  • Online refunds will be made to the credit card, debit card or PayPal account used in the original transaction.
  • Merchandise purchased online from all price points and all categories EXCEPT PANTIES may be returned or exchanged.
  • All sales are final for PANTIES. Please note, for the health of our customers and staffs, we are unable to issue refunds on opened panties.
  • Returned merchandise must be in its original state, deemed to be unworn or unwashed, or be defective to be accepted for a refund.
  • Original shipping and handling fees are NOT refundable.
  • Please allow up to 14 days from the time you mailed the item to receive and process your return/exchange.

Ship your item back

If you received items by mail, it is easy to send them back!

  • Download a copy of our Return Form. Click Here To Download and print out a copy of the Return Form.
  • Place the items you are returning or exchanging and the completed Return Form in a secure package, removing/covering any labels. If desired, you may reuse your original packaging.
  • Choose a mail carrier, pay for postage and send it to the address below:  Address to add to the website: 331 N New Ballas Rd, Suite 410183, Creve Coeur, MO 63141
  • Please allow up to 14 days from the time you mailed the item to receive and process your return/exchange. You will be notified via email once your return has been completed.

Thank you for your order and business. Please feel free to contact us at hello@kissme-lingerie.com with any additional questions or concerns.